About Us

Company Overview

Founded in 1965 by ex-fireman, Jack Hoyle, Hoyles Electronic Developments is a third generation family business that designs and manufactures niche fire, safety and security equipment. Hoyles’ products can be found in buildings throughout the UK, helping to protect the things that matter most to our customers - their businesses, premises and clients.

Known and respected throughout the security and protection industry as the installers’ manufacturer of choice, we pride ourselves on our ability to provide all customers with the same personal level of service. We have been in the industry long enough to know that every installation is critical - no matter how big or small the job is.

Our extensive product range is manufactured exclusively in the UK from our purpose-built premises in St Helens and includes trusted brands, such as Exitguard, Aidalarm, Stop‘n’Search and Shared Bathroom Solution. All Hoyles products comply with ISO9001 quality standards which we have held since 1994. Nothing leaves the building until we are happy to put our name on it.

Hoyles is a responsible business that has been built over the last 45 years on family values and strong customer relationships. It is our aim to maintain this approach well into the future; developing products we are proud of that meet the changing needs of our customers.

Delivery Information

We aim to ship orders received before 12pm the same day. If this is not possible, we will always endeavour to get your order to you as quickly as possbile. This policy applies to our next day services as well as the 2-3 day service.

If the value of your order is £100 ex VAT or more, we will ship it for free on a 2-3 day carrier to a UK mainland address. If your order is for less than £100 ex VAT a carriage charge of £7.50 will apply. Next day UK mainland carriage is available at the checkout for £14.95 as is next day before 10.30am at £17.95. For shipping to any other location, we will confirm costs with you before shipping your order.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Quality Policy

The Directors of the Company are committed to the operation and maintenance of a Quality Management System, to ensure this, the Quality Policy of the company is communicated to all levels, a fundamental part of which is the education, training and involvement of all personnel, who are responsible for the quality of their own work. The quality of all products, whether manufactured within the Company or obtained from an outside vendor, is controlled at all points to ensure the early and prompt detection of actual and potential deficiencies, trends or conditions which would lead to unsatisfactory quality and so enable the Company to take corrective action which is both timely and effective.

It is the objective of Hoyles Electronic Developments, through the communication of this policy and the Quality System in place, to improve upon process / product performance to further enhance customer satisfaction.

Company safety, fire regulations, product safety, statutory requirements, and user safety, take precedence over all Quality System Procedures. Where there is a problem in this respect, reference should be made immediately to the immediate supervisor, Quality Manager or Company Director.

Download our ISO 9001:2008 Certificate

ROHS Policy

This Directive states that from 1st July 2006 most new electrical and electronic equipment put on the market must not contain lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBBs) or polybrominated diphenyl ethers (PBDEs) above certain levels.
Monitoring and control equipment, known as Category 9, which includes HED Ltd. products, is currently exempt from the Directive. Nevertheless, in line with the company's commitment to environmental protection measures, we have taken the necessary steps to eradicate all non-compliant components from our production processes.

WEEE Policy

This Directive aims to reduce the amount of waste electrical and electronic equipment by enforcing the reuse and recycling of equipment, components and materials, in order to conserve landfill space and prevent pollutants being dispersed.
It came into effect on 13 August 2005 and requires producers to provide for the collection and treatment of their products once they become waste, and to maximise the quantity of their products that are recovered and recycled.
For HED Ltd products (category 9) the targets specified are:
(a) for recovery: 70% by weight per appliance
(b) for component reuse and recycling: 50% by weight per appliance.

To comply with this directive we label all relevant products that we produce with the crossed out wheelie bin symbol. We have also joined the WEEE Care PLC compliance scheme. WEEE Care PLC have registered us with the Environment Agency as a Producer and will arrange to have any of our equipment collected and recycled as necessary. WEEE Care PLC can be contacted on 0844 800 2004, if arranging a collection please quote our account number with them which is 137896. Our Environment Agency Producer Registration number is WEE/EC0248QZ.

We constantly review the design of our products to optimise their potential for recycling.

As a producer, EoL information will ultimately be posted on this website including handling of any permitted hazardous chemicals.

Returns Policy

Before we can accept goods for return for whatever reason we must raise a Goods Return Note. This will be faxed or e-mailed to you and should be returned with the goods. In order to do this we will need to know some basic details about the product, your company, and your fax number or e-mail addres. We also need to know the nature of the fault.
If an immediate service replacement is required before we have received the goods then a written (fax) request must be made on your headed paper. Replacements will be despatched and invoiced in full. A credit will be raised when the returned items are received in line with the following criteria.

Note: If you bought the item through a distributor or wholesaler you should return the item through them. If this is not possible then please contact us. We cannot issue credit notes or refunds if you do not have an account with us.

There are a number of reasons for returns;

Wrongly Ordered. (Credit for returned items less 20% handling and re-stocking charge - no credit can be given for carriage)
Wrongly Supplied (Full credit including carriage)
Pre-arranged Sale or Return usually 30 days. (Full credit if returned un-used and undamaged with original packaging)
Damaged in Transit. (Full credit including carriage)
Damaged by customer. (Repaired or replaced at customer's cost. An estimate will be given)
Faulty or Suspected Faulty Product. (Repairs or replacements will be FOC for in warranty items but chargeable for out of warranty items).

Goods should be returned in their original packing if at all possible. In any case they should be complete with items such as batteries, keys and fixings etc.. Full credit cannot be given for items that are returned damaged or incomplete.

Warranty

All products manufactured by Hoyles Electronic Developments Ltd carry a 24 Month Warranty against faulty workmanship and materials on a parts and labour basis if returned free in-house to our offices. Items not manufactured by Hoyles are supplied with the manufacturer's warranty which in all cases is a minimum of 12 months.

Email Disclaimer

The following applies to any electronic message sent from Hoyles Electronic Developments Ltd.
Please note that Hoyles Electronic Developments Ltd may monitor email traffic data and also the content of email for the purposes of security and staff training.
Any message sent may contain confidential information and is intended only for the intended recipients. If you are not an intended recipient you should not disseminate, distribute or copy any e-mail. Please notify us immediately by e-mail if you have received any e-mail by mistake and delete the e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Hoyles Electronic Developments Ltd therefore does not accept liability for any errors or omissions in the contents of any message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

Privacy Policy

This privacy policy sets out how Hoyles Electronic Developments Ltd uses and protects any information that you give Hoyles Electronic Developments Ltd when you use this website.
Hoyles Electronic Developments Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Hoyles Electronic Developments Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/06/2011.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
Cookies are used on this site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.