FAQ

General Company
Q. Your on line catalogue and web prices appear to be RRP prices. I am a trade installer how do I access trade prices?
A. You need to register with us for a trade login. However, you must be a bona-fide trade installer or reseller to benefit from trade prices. We do NOT offer trade prices to the general public or end users.

Q. I want to buy on line to save on carriage do I always have to use a credit card?
A. No. You can open a credit account.

Q. I had credit account some time ago but it has been changed to Cash With Order (pro-forma or credit card) basis. Why is this?
A. Accounts that are not used for two years will automatically revert to a CWO basis. We also reserve the right to withdraw credit facilities due to either poor payment record or an adverse credit report from our credit reference agency.  

Q. What are your credit terms?
A. Payment should be received by us on or before 25th of the month following month of invoice for approved credit accounts.

Q. What do I need to do to return a faulty or suspected faulty product?
A. If the product is damaged or obviously faulty contact us for a return note number. We will fax or email a return note to you and this must accompany the product to enable us to track it. If the product is suspected of being faulty then ask to speak to our technical dept. They may ask you to run through some tests to determine what the fault is.
If you require an immediate service replacement then we will need a new order number from you in the form of a fax or email clearly identifying your company and the name and position of the person requesting the replacement. We do not send out goods without order cover.

Q. I have an obsolete product where do I find installation instructions?
A. Select Support on the menu bar down the left hand side of each page.

Q. Your product doesn’t do quite do what I need. Can it be modified?
A. Contact our technical dept. We can either make a custom designed piece of equipment or maybe offer a software work around.

Q. Can I change the sound level and tone of the EXITGUARD sounder?
A. Yes. There are two engineer selectable tones for the EX100 series and six keypad selectable tones for the EX200 series. A chime facility is also included in both versions.

Q. How long do the batteries last in an EXITGUARD?
A. This is difficult to say. It depends on usage. If the sounder is never sounded then probably 2 – 3 years. If the sounder is sounded for 30 seconds once every week the limit will probably be 12 – 18 months. If the sounder is sounded daily we would recommend installing either a 12 volt dc powered version or a mains powered version.

Q. Can an EXITGUARD protect more than one door, eg double doors?
A. Yes. It is possible to use two or more door contacts. EXITGUARDS are usually only supplied with one door contact but we do sell additional door contacts.

Q. What are the maximum delays on EXITGUARDs?
A. EX104 can re-arm automatically after a preset delay once the door has been closed. This delay is adjustable up to 90 seconds, beyond 90 seconds the sounder sounds continually. There is also an optional link selectable Door Open Too Long (DOTL) delay of 15 seconds.
A. EX204 auto re-arm timer can be adjusted via the keypad between 0 and 88 seconds. The Door Open Too Long DOTL delay is adjustable between 0 and 88m58secs.
Tip: If this delay is to allow staff to use the door it is more secure to the temporary pass code feature of the EX200 series.

Q. I need a different delay for manual and auto reset on my EX200 EXITGUARD is this possible?
A. Yes. This can be set up via the keypad.

Q. How can I prevent my staff changing the settings via the keypad in order to circumvent security?
A. From February 2009 all EX200 EXITGUARDS have a manager code option.

Q. I am trying to reset the keypad Exitguard to the factory defaults but it doesn’t work?
A. Ensure that the tamper loop is open. The copper pads for system reset have a coating on them that makes it difficult to short them with a screwdriver. Use a small link of wire or a paper clip pushed into the holes to create a temporary short.

Q. I need an Exitguard without any on / off control. Anyone can use the door, but if they leave it open it should annoy them into closing the door.
A. We have a new product called DORWATCHER.

Q. How many MULTIGUARD repeaters can be connected to a MULTIGUARD master?
A. Four is the maximum but if cable distances are long it would be wise to reduce this

Q. Do I have to use one of your REDIMON units with REDIPRESS/DADO switch strips?
A. No. We can supply switch strip as an open circuit switch or with an end of line resistor to suit your control. The REDIMON monitors two 6k8 end of line resistors to provide both tamper and alarm monitoring.

Q. Can REDIPRESS/DADO switch strips be used directly with your AIDALARM units?
A. Yes. Just order Type 1 termination (open circuit) to the length you need.

Zoneguard
Q. I have been told that the ZONEGUARD is a new EXITGUARD with both a keyswitch and keypad operations. Why does it not give a local alarm when the door is opened?
A. The ZONEGUARD is not a new EXITGUARD. The ZONEGUARD is a zone omit unit intended to securely omit or re-instate zones from an intruder system. If a door has been deliberately omitted why would you need an alarm to tell you that you have used it? If you just need a local alarm use an EXITGUARD. However, the ZONEGUARD now has a programmable function that sounds the local alarm if a contact is opened while omitted from the main intruder alarm system.