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Returns Policy

Before we can accept goods for return for whatever reason we must raise a Goods Return Note. This will be e-mailed to you and should be returned with the goods. In order to do this we will need to know some basic details about the product, your company, your telephone number and your e-mail addres. We also need to know the nature of the fault.

If an immediate service replacement is required before we have received the goods then your must order a replacement which will be despatched and invoiced in full. A credit will be raised when the returned items are received in line with the following criteria.

Note: If you bought the item through a distributor or wholesaler you should return the item through them. If this is not possible then please contact us. We cannot issue credit notes or refunds if you do not have an account with us.

There are a number of reasons for returns;

Wrongly Ordered. (Credit for returned items less 20% handling and re-stocking charge - no credit can be given for carriage)

Wrongly Supplied (Full credit including carriage)

Pre-arranged Sale or Return usually 30 days. (Full credit if returned un-used and undamaged with original packaging)

Damaged in Transit. (Full credit including carriage)

Damaged by Customer. (Repaired or replaced at customer's cost. An estimate will be given)

Faulty or Suspected Faulty Product. (Repairs or replacements will be FOC for in warranty items but chargeable for out of warranty items).

Goods should be returned in their original packing if at all possible. In any case they should be complete with items such as batteries, keys and fixings etc.. Full credit cannot be given for items that are returned damaged or incomplete.