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Terms and Conditions

About us
Hoyles Electronic Developments Ltd specialise in the design, development and manufacture of electronic security, fire and safety equipment. We have established a reputation for designing innovative niche market products, and generally as a provider of solutions for the Security, Fire Protection and Safety industries. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via our contact page.

Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments, Mastercard, Maestro and Visa, as well as PayPal. If you are shopping from a country outside the UK, place your order and your card issuer will convert the transaction to your local currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You may also place orders offline and pay for them by bank transfer, cheque or any of the card payment methods mentioned above. Please contact us for further details.

Shipping and handling
We aim to ship orders received before 12pm the same day. If this is not possible, we will always endeavour to get your order to you as quickly as possbile.

Delivery schedule
If your order is over £100 ex VAT, we will ship it for free on a 2-3 day carrier to a UK mainland address. If your order is for less than £100 ex VAT a carriage charge of £7.95 will apply. Next day UK mainland carriage is available at the checkout for £14.95 as is next day before 10.30am at £17.95. For shipping to any other location, we will confirm costs with you before shipping your order.

Back orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Payment card security
You can be sure that your credit or debit card details are safe when you order on our website. We use Sage Pay as our payment service provider, they handle the security of your card details on our behalf. We never actually see any of your card details, nor do we store your card details in any form.

Guarantee
We guarantee your satisfaction. If you have any problem with your purchase, just contact us and we will do everything necessary to resolve the problem.

Reaching us
If you need to reach us, please email us using the link on the contact page, alternatively, you can call us on 01744 886600 (International +44 01744 886600) or fax us on 01744 886607 or write to us at Hoyles Electronic Developments Ltd, Sandwash Close, Rainford Industrial Estate, Rainford, St.Helens, WA11 8LY, United Kingdom.

Privacy & cookie policy
You can view our full Privacy & Cookie Policy here.